General PolicyDue to the nature of beauty and skincare products, we can only accept returns for unopened, unused items in their original packaging.
Eligible Returns- Products must be returned within 14 days of delivery.
- The packaging must remain sealed and intact.
- Items showing signs of use, tampering, or opened seals cannot be returned due to hygiene reasons.
Non-Returnable Items- Opened skincare, makeup, or fragrance products.
- Items purchased during special promotions or marked as final sale.
How to Return- Contact us at nezh@mesmerisebeauty.com with your order number.
- Weβll guide you through the process and provide the return shipping details.
- Return shipping costs are the responsibility of the customer, unless the product was damaged or incorrect.
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Note: If you receive a faulty or wrong product, please notify us within
48 hours of delivery with photos, and weβll arrange a free replacement or refund.